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The story of Jim Lawrence began in the farm forge in 1993, when Jim started making candlesticks for friends.

From their reactions, he realised there was a demand for stylish, designer quality products made with natural materials. Jim was joined in the forge by the farm stockman and today the company employs a skilled team of 130 engineers, welders, painters, seamstresses, lampshade makers, electrical technicians, customer services assistants – to name just a few!

The business outgrew the farm in 2004 and moved to the nearby market town of Hadleigh in Suffolk. There is now a large showroom displaying the complete range of products, and customers no longer have to bump down a farm track to find them. However the heart of the business remains the same – individual, handmade products and the highest possible levels of customer service. Jim Lawrence is a true family business, run by Jim and his wife Sheena and employing up to three generations of local families as well as several pairs of husbands and wives – mainly amicably!

Customer Service

Jim Lawrence are a family business, designing and handcrafting beautiful products for the home from their Suffolk workshops. Aside from the quality of the products, the most important things that customers need to know about Jim Lawrence are:

  • If you’re not happy with your purchase for any reason they will do their utmost to put that right, or will provide a prompt, no quibble refund if you prefer.

  • All their staff are based at our Suffolk workshop, so everyone you speak to will know the products through and through and can give knowledgeable advice. And if their customer services assistants can’t help their engineers, technicians, designers etc are all on hand for advice.

  • Their business is run for the convenience of customers. The delivery and returns pages set out their standard procedures, but if you have a particularly urgent or difficult request they will always deal with it if possible.

Jim Lawrence
The Ironworks
Lady Lane

01473 826685