I am currently converting an old store into residential use. This involves connecting all the services. The gas and electricity companies have both (after a reminder!) charged VAT on the connections at 5%. However the water supply company (Severn Trent) are adamant that, because their work is taking place in the public highway rather than within my home / on my land no reduced rate applies.
Since the work being done is purely to connect my property to the main (at my expense) I don’t see they have an argument. Does anyone have any clarification on this and how I can persuade Severn Trent to invoice me correctly, since at the moment they will not be moved! The building has not had a water supply previously and is a conversion from non-residential use.