Elderly couple thanks ‘angel in disguise’ after receiving free boiler replacement

A gas combi boiler with the front exposed to reveal the controls inside
(Image credit: Getty)

A couple in their 70s have thanked an “angel in disguise” for installing a free replacement boiler in their home after their old boiler stopped working. 

Ann and Keith Hartley, aged 71 and 74 respectively, live in Burnley and had faced the prospect of a winter with no heating due to not being able to afford a new boiler. 

Jack Woodfield
News Editor

Jack has worked in journalism for 11 years and was the News Editor for Homebuilding & Renovating from 2019 until the beginning of 2023. He strives to break the most relevant and beneficial stories for self builders, extenders and renovators, including the latest news on the construction materials shortage and hydrogen heating. In 2021 he appeared on BBC's The World at One to discuss the government's planning reforms. 

He enjoys testing new tools and gadgets, and having bought his first home in 2013, he has renovated every room and recently finished a garden renovation.