Glitch in energy bills gives thousands of Octopus customers almost-free gas

Octopus Energy Trains Heat-Pump Installation Teams At Facility In Slough
Affected customers paid a fraction of their usual gas bill (Image credit: Getty Images)

A major energy provider has charged its customers just 0.01% of their total gas bill due to a glitch — with customers told they won't need to pay back the full amount.

Octopus Energy, a specialist in sustainable energy, says the shortfall was caused by an "obscure technical error". It meant that rather than being charged for the amount of gas they used over the winter months, thousands of customers were instead charged a reduced rate of 99.99% less than what they should've owed.

Sam Webb

Sam is based in Coventry and has been a news reporter for nearly 20 years. His work has featured in the Mirror, The Sun, MailOnline, the Independent, and news outlets throughout the world.  As a copywriter, he has written for clients as diverse as Saint-Gobain, Michelin, Halfords Autocentre, Great British Heating, and Irwin Industrial Tools. During the pandemic, he converted a van into a mini-camper and is currently planning to convert his shed into an office and Star Wars shrine.