A shocking video showing flames coming from an Ideal boiler after it caught fire inside a home has prompted an urgent safety recall on the product
The incident was not an isolated one either with reports of fires from other Ideal boilers fitted in households across the UK.
The government has now released a safety warning for the boilers with Ideal Heating issuing product recalls for the types of boiler that are affected.
Combi boiler sets on fire
The video shows an Ideal Heating Logic 2 Combi Boiler on fire inside a home's utility room with two men waiting for the fire brigade.
The government has published information on Ideal Heater's boilers as they explained the product poses a fire risk due to its dry operation, where the boiler lights gas but fails to cool down the heat generated.
Three reported incidents have occurred where Ideal boilers continued to operate despite the heat exchanger being full of air at low pressure.
This led to significant heat exposure, causing plastic components to ignite and result in fires outside the appliance. One report even mentioned a customer having to extinguish flames.
Ideal forced into issuing product recall
The fires prompted Ideal Heating to issue a product recall for their Ideal Heating Logic 2 Combi & System Boiler Range.
The recall applies to all boilers in these models with a production date of prior to the January, 8 2024.
Ideal Heating stated: "We are directly contacting everyone who has registered the warranty of an affected boiler and asking them to visit www.idealsupport.co.uk to register their details to enable us to arrange an engineer visit or call us free of charge on 0808 175 9173.
"Customers can also check if the boiler in their home is affected using the dedicated webpage www.idealsupport.co.uk or by calling the freephone number 0808 175 9173."
The government has compiled a list of all affected Ideal Boilers to help those who could be affected.
Am I safe to continue to use my Ideal Boiler?
If your boiler does not meet this criteria then Ideal Heating have stated you are safe to continue to use your combi boiler.
Ideal Heating put out a statement on the ongoing situation, saying: "Following our customer notice issued on 1st February, we can now inform customers we will be rolling out the product safety upgrade from the end of this month. In the meantime, customers can continue to use their boiler.
"We are also aware of content circulating on social media platforms regarding an incident, which remains under ongoing investigation."
"We would like to reassure customers that they can continue to use their boiler. This advice has not changed. However, we are advising that boilers should be repressurised to 1.5 bar."
We reveal how to repressurise a boiler in our how to guide.
